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FREQUENTLY ASKED QUESTIONS
When does the Mid Year Sale start?
The Lula Mid Year Sale starts Tuesday June 17, 10am AEST. Don't procrastinate too long, because our most popular eye mask and aromatherapy scents have a habit of selling out quickly!
Check your launch time below:
Perth 8.00am
Darwin 9:30am
Brisbane 10.00am
Adelaide 10.30am
Sydney 10.00am
Melbourne 10.00am
Canberra 10.00am
Hobart 10.00am
New Zealand 1.00pm
What is on sale?
All products on our website are on sale ranging from 10 - 30% off.
How will I know what is on sale and do I need code?
All prices are marked and no codes are needed. Easy!
Can I use a discount code I have as well?
Sale discounts cannot be combined with any other offers, promotions, or discounts. During the Mid Year Sale. All discount codes will be temporarily disabled as the sale offer is much greater than the discount codes.
I placed an order recently, before the sale. Can I cancel or change it to shop during the sale instead?
Unfortunately, we can’t change or cancel past orders. Now’s the perfect opportunity to stock up for yourself and for gifts!
Can I change my order?
Due to the high volume of orders placed during our Mid Year Sale we are unable to change or cancel your order after it is placed. Make sure to double-check your order and shipping address before checking out.
Can I add items after I have placed my order?
Unfortunately we cannot change any orders due to the large volume coming in. If you would like to order more after you have placed an order it will need to be done as a new order.
How long until my order will be dispatched?
While we endeavour to process all orders as quickly as possible, please note shipping times will be longer during Mid Year Sale period. Please expect a delay of 5-10 business days for dispatch during these times. You’ll receive a shipping confirmation with tracking once your order is dispatched. Our team will be working hard to get all orders out ASAP, thank you for your patience!
Can I change my shipping address?
Due to the high volume of orders we will be unable to change the address entered on your order. When your item is shipped, you will receive an email with your tracking number. Go to the Australia Post website through this link and you may be able to lodge a re-direct of your package.
Please note: If you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!
Can I contact customer service?
You can reach our customer service team at shop@lulaeyemask.com.au we will work to get back to you as soon as we can but please be patient and allow extra time to receive replies. For a quick answer to your products and shipping questions please check our FAQs.
Will I get a confirmation email after I place my order?
Yes, you’ll receive a confirmation email after your order is successfully placed. If you don’t see it in your inbox within a few minutes, please check your spam or junk folder.
